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Set Up Day-Use Reservations

Quick Setup

Most hotels finish this in 5 minutes. You only need to turn on Day use, add time slots, and save.

Use this guide when you want staff to create same-day reservations with bookable time windows. You can also pair each slot with a rate plan when your PMS supports it.

How day-use works

Day-use stays are same-day bookings. AVA uses the slot's check-in and check-out times. Guests must check in on the stay date. Zero-night reservations remain searchable even when Day use is off. Check-in completion stays blocked until you enable Day use.

Room access timing

For day-use stays, AVA sends the slot checkout time to room access. That keeps smart-lock PINs, keycards, and lockers valid until checkout.

Where to Find It​

Settings → Check-In

Quick Reference​

SettingWhat It ControlsWhen You Use It
Day useTurns same-day reservation creation on or offWhen your property offers day-use stays
Day-use slotsSets the bookable check-in and check-out timesWhen you want preset day-use time windows
LabelNames each slot for staffWhen you want clear choices like Morning or Afternoon
Rate planLinks a slot to a PMS rate planWhen a day-use slot needs a preset price
Create new rate planOpens a new rate-plan formWhen your PMS supports rate-plan creation

Set Up Day-Use​

  1. Go to Settings → Check-In.
  2. Find the Day use card.
  3. Turn on Day use.
  4. Click Add slot.
  5. Enter a Label for the slot.
  6. Set the Check-in time and Check-out time.
  7. Repeat for each time window you want to offer.
  8. If available, select a Rate plan for the slot.
  9. If your PMS allows it, click Create new rate plan to add one inline.
  10. Click Save.

✓ AVA saves the day-use toggle and every valid slot.

Time format

Use 24-hour times like 09:00 and 17:30. Each slot must end after it starts.

How Staff Use It​

After you save, staff can turn on Day use in the reservation form. If you created slots, staff must choose one before saving. The selected slot sets the reservation's day-use times and any paired rate plan. That same slot also controls when access ends for the stay.

Before the selected slot starts, verified ACI staff see an early check-in prompt. They can select Continue or Cancel. Self Check-In and Pre-arrival keep the normal early-arrival block.

Day-use policy still applies

The ACI early-check-in choice does not bypass a disabled Day use setting. It also does not allow check-in after the day-use checkout time.

Troubleshooting​

Slot rows will not save​

What you see: AVA shows an error for one or more rows.

Fix:

  1. Check that each row has a Label.
  2. Verify both times use HH:mm format.
  3. Confirm Check-out time is after Check-in time.
  4. Remove any empty or half-filled rows.
  5. Click Save again.

Rate plan options do not appear​

What you see: No Rate plan dropdown or Create new rate plan button appears.

Fix:

  1. Confirm day-use is turned on.
  2. Check whether your PMS exposes rate-plan listing or creation.
  3. Use an existing rate plan if creation is unavailable.
  4. Refresh the page after PMS sync.

Day-use is missing from the reservation form​

What you see: Staff do not see the Day use toggle when creating reservations.

Fix:

  1. Confirm the reservation is being created from a PMS that supports day-use.
  2. Check that the merchant settings saved successfully.
  3. Refresh the page and open Create Reservation again.

Day-use check-in is too late​

What you see: A same-day reservation will not start, or the access code looks expired.

Fix:

  1. Confirm today's date matches the reservation stay date.
  2. Check that the booking uses a valid day-use slot.
  3. Finish check-in before the slot's checkout time.
  4. Refresh the reservation after PMS sync if the dates were changed.

A zero-night reservation cannot complete check-in​

What you see: You can find the same-day reservation, but check-in stops before room assignment.

Why this happens: Day use is disabled for the property.

Fix:

  1. Open Settings → Check-In.

  2. Turn on Day use.

  3. Confirm the day-use times and rate plan.

  4. Click Save.

  5. Refresh the reservation and retry check-in.

    ✓ The reservation stays searchable after you enable Day use. ✓ AVA applies the configured day-use access window.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Day-use rows still fail after you fix the times
  • ❌ Rate-plan creation fails repeatedly
  • ❌ Staff cannot see the day-use toggle after saving

Helpful to include:

  • Screenshot of the Day use card
  • PMS provider name
  • Example slot times you tried to save