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Room Not Ready Messages

Quick Setup

Customize what guests see when their room is not ready. Messages support all enabled languages.

Room Not Ready Messages appear when a guest arrives before check-in time or when the room is still being prepared.

Where to Find It​

Settings → Customizations → Room Not Ready Messages

Quick Reference​

MessageWhen It AppearsRequirements
Early Arrival MessageGuest arrives before allowed check-in timeAllowed Check-In Time must be set
After Check-In Time MessageGuest arrives after check-in time but room is not readyAlways available

Configure the Messages​

Step 1: Set Check-In Time (for Early Arrivals)​

  1. Go to Check-In Policy
  2. Set Allowed Check-In Time
  3. Click Save

Step 2: Enter Message Text​

  1. Go to Settings → Customizations → Room Not Ready Messages
  2. Select a language tab
  3. Enter your message
  4. Repeat for each enabled language
  5. Click Save

Message Tips​

  • Keep messages under 200 characters for mobile screens
  • Include a clear next step (where to wait, who to contact)
  • Match your property's tone (luxury, resort, budget)

Troubleshooting​

Early arrival message field is missing​

What you see: Only the after-check-in message appears

Fix:

Wrong language is showing​

What you see: Guests see English instead of their selected language

Fix:

  1. Verify the language is enabled in Settings → Essentials → Supported Languages
  2. Add the translation in each tab
  3. Save and refresh

Changes not saving​

What you see: Old messages return after saving

Fix:

  • Check for validation errors (red text)
  • Ensure all required language tabs are filled
  • Save again and refresh

Need Help?​

Contact success@vouch-technologies.com if:

  • ❌ Messages do not appear in the guest flow
  • ❌ Translations are not applied
  • ❌ You need help writing effective guest-facing text

Helpful to include:

  • Screenshot of the message settings
  • Example guest flow and time of arrival
  • Languages enabled at your property