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Set Up Salutations for Guest Registration

Quick Setup

Most hotels finish this in about 5 minutes. You can add titles manually or import them from OPERA OHIP.

Use this page to manage guest titles like Mr, Mrs, Ms, and Dr. Imported OPERA values are copied into your list, not linked live.

Where to Find It​

Settings → Customizations → Guest Messaging

Find the Salutations Management card in Guest Messaging.

Quick Reference​

ActionWhat It DoesWhen To Use
Add new salutationAdds a manual guest title to the listWhen you need a title that is not in OPERA
Import from OPERACopies available OPERA OHIP titles into your listWhen you want to seed the list quickly
RemoveDeletes a title from the listWhen a title should no longer appear in guest registration

Set Up Your Salutation List​

  1. Go to Settings → Customizations → Guest Messaging.

  2. Find Salutations Management.

  3. Type a title in Add new salutation.

  4. Click Add or press Enter.

    ✓ The title appears in the list.

  5. Repeat for each title you want to offer.

  6. Click Save Salutations.

    ✓ Your manual salutation list is saved.

Import Salutations from OPERA​

Use this when your hotel already stores guest titles in OPERA OHIP.

Import availability

You only see Import from OPERA when your OPERA OHIP connection is complete.

  1. Go to Settings → Customizations → Guest Messaging.

  2. Click Import from OPERA.

  3. Wait for the list to load.

  4. Select the titles you want.

  5. Click Import selected.

  6. Click Save Salutations.

    ✓ The selected titles are copied into your guest registration list.

Saved values stay editable

Imported titles become normal manual values after you save. You can still remove them or add more titles later.

What You See → Fix​

Import from OPERA is missing​

What you see: You only see the manual input and Add button.

Fix:

  1. Open Settings → Essentials → PMS Integration.
  2. Confirm your active PMS is OPERA OHIP.
  3. Check that the OPERA connection details are complete.
  4. Return to Settings → Customizations → Guest Messaging and reload the page.

The import modal shows an error​

What you see: "Unable to load Salutations from OPERA. You can still enter a salutation manually."

Fix:

  1. Check your OPERA connection settings.
  2. Add the salutation manually for now.
  3. Click Save Salutations.

A title will not add​

What you see: Nothing appears after you click Add.

Fix:

  1. Make sure the input is not blank.
  2. Check whether that title already exists.
  3. Try a slightly different title if needed.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • You cannot load OPERA titles after confirming the PMS connection.
  • The salutation list does not save after you click Save Salutations.
  • You see an unexpected error while adding or removing titles.

Helpful to include:

  • A screenshot of the Salutations Management card.
  • The OPERA title you tried to import.
  • The exact error message, if one appears.