Enable Guest Languages
Turn on only the languages you can support. This takes about 2 minutes.
This guide helps you control which languages guests can select during check-in and direct booking.
Quick Reference
| Setting | What It Controls | Where Guests See It |
|---|---|---|
| Supported Languages | Which languages appear | Check-in screens, Booking Engine, emails, room cards |
| Default Language | First language shown at check-in start, and kept across later settings saves | Welcome screen and early check-in steps |
| English (required) | System fallback when a default is unavailable | All guest flows |
Where to Find It
Settings → Essentials → Supported LanguagesAvailable Languages
AVA currently supports:
| Language | Code | Notes |
|---|---|---|
| 🇬🇧 English | en | Required — cannot be disabled |
| 🇰🇷 Korean | ko | 한국어 |
| 🇨🇳 Chinese | zh | 中文 (Simplified) |
| 🇹🇭 Thai | th | ไทย |
| 🇯🇵 Japanese | ja | 日本語 |
| 🇮🇩 Indonesian | id | Bahasa Indonesia |
| 🇰🇭 Khmer | km | ភាសាខ្មែរ |
More languages are added regularly. Contact support to request additional languages.
Step-by-Step: Enable Languages
1. Open Language Settings
- Go to Settings → Essentials
- Scroll to Supported Languages
2. Select Languages
- ✅ Checked = Language is available to guests
- ⬜ Unchecked = Language is hidden
- English is always required and stays enabled
Click the checkbox next to each language you want to offer.
✓ You should see a checkmark next to every enabled language.
3. Choose the Default Language
- Find Default Language under the language checkboxes.
- Open the dropdown.
- Select the language guests should see first.
✓ The dropdown shows only enabled languages. ✓ If you disable the current default, AVA switches the default to English.
After you save, AVA keeps the selected default language on reload. It also keeps that choice when another settings page saves supported languages. If it changes later, check that you are editing the right hotel.
4. Save Changes
Click Save Languages and wait for the confirmation message.
✓ You should see "Settings saved successfully".
What Happens After You Enable a Language
- Language appears in the guest check-in selector
- Language appears in the public Booking Engine when direct bookings are enabled
- Your Default Language appears first on the guest flow
- Screens translate automatically
- Error messages show in the selected language
- Emails send in the guest's chosen language
- Documents generate in that language
- Room-card messages also follow the selected language when you save regional codes like
ko-KR.
How Guests Choose Their Language
| Location | How to Switch |
|---|---|
| Check-in kiosk | Language button with a flag and native name |
| Mobile check-in | Flag icon at the top of the page |
| Booking Engine | Language selector on the public booking page |
| Two-device ACI | Staff use Tablet language; guests switch on the registration form |
| Self check-in | Switch during the available guest steps |
Guest-facing CCI choices show a flag and the native name only. The ACI staff Tablet language picker shows the native name with the English name in parentheses. The selected flag also appears in the check-in top bar and guest language modal. Long names wrap on narrow screens, so you can read the full choice. The underlying locale code remains unchanged.
The system remembers each guest's preference.
In two-device Assisted Check-In, the selected language applies to the active check-in. It continues through later steps and companions, then resets when the tablet returns to idle. The guest language switcher appears only on the registration form.
Best Practices
Choose the Right Mix
Enable languages based on:
- Your guest demographics
- Staff language coverage
- Local compliance needs
Start with 2-3 languages. Add more after you see guest demand.
Staff Readiness
Before enabling a language, confirm:
- At least one staff member can assist in that language
- You can support guest questions
- Important notices are translated
Common Configurations
| Hotel Type | Recommended Languages |
|---|---|
| US Business Hotel | English only |
| Bangkok Resort | English, Chinese, Thai |
| Seoul City Hotel | English, Korean, Chinese |
| International Airport | All available |
Troubleshooting
Language not showing for guests
What you see: The language is checked but does not appear for guests.
Fix:
- Click Save Languages
- Refresh the check-in page
- Clear your browser cache
- Test on a different device
Changes not saving
What you see: You click Save Languages but nothing changes.
Fix:
- Refresh the page
- Re-select the languages
- Click Save Languages again
Some text not translated
What you see: One screen shows English while another language is selected.
Fix:
- Note the screen and exact text
- Take a screenshot
- Send details to support
Can't disable English
What you see: English stays enabled.
Fix: English is required and cannot be disabled.
Default language still shows English
What you see: You save a default language, but English still appears after reload.
Fix:
- Confirm the selected language is still enabled
- Refresh Settings → Essentials → Supported Languages
- Re-open Default Language and choose it again
- Click Save Languages
- Confirm you are editing the correct hotel if it still resets
Still Stuck?
Contact success@vouch-technologies.com if:
- ❌ The language still does not appear after saving
- ❌ You see missing translations on multiple screens
- ❌ The issue persists for more than 30 minutes
Helpful to include:
- Screenshot of the language list
- Which language you enabled
- The time you tested