Manage Rate Plans

Quick Setup

Most hotels can create or review rate plans in about 10 minutes.

This guide helps you manage rate plans in Rates & Availability. Use it when you need to create pricing options, assign benefits, or map SiteMinder rate codes. Benefits now come from the Entitlements catalog or your PMS.

Go to: Rates & Availability

Visibility rules

You only see Rates & Availability when your PMS supports the calendar or rate plans. If only one tab appears, that is expected.

Quick Reference

Task	Where to click	Result
Open rate plans	Rates & Availability → Rate Plans	The rate-plan list opens
Create a rate plan	New rate plan	The create form opens
Edit a rate plan	Edit	The edit form opens
Delete a rate plan	Delete	The delete confirmation opens
Manage benefits	Manage benefits or View benefits	The benefit editor opens
Map SiteMinder codes	SiteMinder mapping	The mapping drawer opens

Open Rate Plans

1. Go to Rates & Availability.

2. Select Rate Plans.

3. Review the list.

   ✓ You see Name, Room type, Base rate, Status, and any available actions.

Create a Rate Plan

1. Click New rate plan.

2. Enter the Name.

3. Add an optional Description.

4. Enter the Base rate.

5. Check the Currency field.

   • It defaults to your hotel currency from Settings → Essentials.

6. Select a Room type if the plan should only apply to one type.

   • Leave it blank to apply the plan to all room types.

7. Turn on Active if guests can book it now.

8. Click Save.

   ✓ The new rate plan appears in the list.

Default currency

New rate plans prefill the currency from your hotel settings. Change it only when the plan uses another currency.

Edit or Delete a Rate Plan

1. Find the plan.

2. Click Edit or Delete.

3. Update the fields you need.

4. Click Save or confirm Delete.

   ✓ The list refreshes after the change.

System-managed plans

If a plan shows Room-type sync, it is read-only here. Edit the source room type instead.

Manage Benefits

1. Find the plan.

2. Click Manage benefits or View benefits.

3. Select benefits from the existing catalog.

4. Adjust quantities for each selected benefit.

5. Click Save assignments.

   ✓ Guests booked on that plan receive the selected benefits.

No benefits available

If the panel is empty, create benefits from Entitlements → Benefits or configure them in your PMS. Rate plans never create new benefit definitions directly. The drawer shows each benefit's allocation and accrual, but the timing still comes from the benefit itself.

Map SiteMinder Rate Codes

1. Set up SiteMinder in Settings → Essentials → Channel Manager Integration.

2. Save the Publisher ID and Hotel Code.

3. Return to Rates & Availability.

4. Click SiteMinder mapping for the plan.

5. Choose the external SiteMinder rate plan.

6. Click Map.

7. Use Unmap to remove a code.

   ✓ Mapped codes show in the table. ✓ Unmapped plans show Not mapped. ✓ Unmapped plans do not push rates to SiteMinder.

Troubleshooting

Rate Plans tab is missing

What you see: You only see Calendar, or AVA sends you back to the main page.

Fix:

1. Check whether your PMS supports rate-plan listing.
2. Refresh Rates & Availability.
3. Ask your AVA admin to confirm the feature is enabled.

New rate plan button is missing

What you see: You can view plans, but New rate plan is not available.

Fix:

1. Confirm you have Settings write access.
2. Check whether your PMS supports creating rate plans.
3. Use the read-only workflow if your vendor only exposes list access.

A plan is read-only

What you see: A plan shows Room-type sync, and edit or delete actions are missing.

Fix:

1. Open the source room type in Settings → Essentials → Rooms.
2. Change the room type rate there.
3. Return to Rates & Availability and refresh.

SiteMinder mapping is missing

What you see: The SiteMinder column or drawer does not appear.

Fix:

1. Confirm SiteMinder is connected in Settings → Essentials → Channel Manager Integration.
2. Confirm the Publisher ID and Hotel Code are saved.
3. Refresh Rates & Availability.
4. Wait until your hotel receives SiteMinder rate-plan data.

No benefits appear

What you see: The benefits panel is empty.

Fix:

1. Create benefits in Entitlements → Benefits.
2. Or configure them in your PMS.
3. Open the plan again.
4. If the panel stays empty, your PMS may not support assignments.

Still Stuck?

Contact success@vouch-technologies.com if:

• ❌ Rate plans do not load after a refresh
• ❌ You cannot save a new plan
• ❌ SiteMinder codes never appear
• ❌ A plan stays read-only when it should be editable

Helpful to include:

• Property name
• Rate plan name
• Screenshot of the list or drawer
• Time the issue started

Related Guides

• Set Up SiteMinder Channel Manager Integration
• Manage Room Types and Catalog Items
• Create a Reservation