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WiFi Settings

Store your guest WiFi network name and password. This information automatically appears on check-in confirmations, welcome emails, and room cards so guests can easily connect to your hotel's internet.

Where to Find It​

Settings → Essentials → Wi-Fi Details

Before You Start​

Get this information from your IT team:

  • Guest WiFi network name (SSID)
  • Guest WiFi password
  • Confirm these are for guests, not staff networks
warning

Only enter guest WiFi details. Never enter staff network credentials here.

Configuration Steps​

Step 1: Enter WiFi Network Name​

  • Type your guest network name exactly as it appears
  • Example: "HotelGuest" or "Resort_WiFi"
  • Case-sensitive (guests need to match this exactly)
  • Maximum 32 characters

Step 2: Enter WiFi Password​

  • Type the guest WiFi password
  • Case-sensitive (exact match required)
  • Include special characters if used
  • Example: "Welcome2024!"

Step 3: Verify and Save​

  1. Double-check both fields for accuracy
  2. Test on your phone if possible
  3. Click Save
  4. Wait for "Settings saved successfully"

Where Guests See This Information​

After saving, WiFi details appear on:

  • ✅ Check-in confirmation screen
  • ✅ Welcome email (if enabled)
  • ✅ Printed room cards
  • ✅ Mobile check-in confirmation
  • ✅ Guest portal

Guest & Staff Impact​

  • Guests see: WiFi name and password on the room card once check-in is completed.
  • Staff see: Fewer “what’s the WiFi?” questions at the front desk.

Helpful behaviors

  • Room-specific WiFi: If your WiFi name or password changes by room, include {{roomNo}} in the value. Guests will see the actual room number (e.g., HotelWiFi-101).
  • Visibility rule: The WiFi section only appears when both Name and Password are filled in.

Common Configurations​

Hotel TypeNetwork NamePassword Style
Business Hotel"HotelBusiness"Complex: "Corp@2024WiFi"
Resort"BeachResort_Guest"Simple: "Beach2024"
Boutique"BoutiqueGuest"Friendly: "Welcome123"

Best Practices​

Network Names​

  • Use clear, professional names
  • Avoid spaces if possible
  • Include "Guest" to clarify purpose

Passwords​

  • Balance security with convenience
  • Avoid confusing characters (0 vs O, 1 vs l)
  • Change quarterly for security

Maintenance​

  • Update immediately when IT changes password
  • Test regularly with a guest device
  • Keep a backup of credentials

Troubleshooting​

Guests Can't Connect​

  1. Double-check exact spelling and capitalization
  2. Verify network is broadcasting
  3. Check if network is at capacity
  4. Contact IT support

Password Not Accepted​

  1. Verify no extra spaces
  2. Check caps lock isn't on
  3. Try copy-paste instead of typing
  4. Confirm special characters are correct

Network Name Not Visible​

  1. Confirm network is broadcasting SSID
  2. Check router is powered on
  3. Verify coverage in guest areas

Old WiFi Details Still Showing​

  1. Confirm you clicked Save
  2. Refresh the page
  3. Clear browser cache

Frequently Asked Questions​

Can I set different passwords per room? No, one set of credentials is shared with all guests.

What if we use a captive portal? Enter network name only and explain the login process in your welcome messages.

How often should I change the password? Every 3-6 months, or per your hotel's security policy.

Need Help?​