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Multi-Property Setup

Manage multiple hotels from a single AVA Streamliner account.

Superadmin on smaller screens

Superadmin pages adapt to phones, tablets, and desktop screens. On smaller screens, key details and row actions stay visible. Secondary details appear beneath the main hotel, organization, or account name. Modals stack their sections, and footer actions use the available width.

When to Use This​

Use multi-property setup if you:

  • Manage more than one hotel
  • Need staff to work across hotels
  • Want centralized account and permission management

Time Required: 15-20 minutes per hotel (after it is created)

Requirements​

  • V4 authentication is required for hotel switching.
  • To manage access across hotels, you need organization context permissions.

Step 1: Create a New Hotel (Superadmin only)​

If you are a superadmin:

  1. Go to Superadmin → Hotels.

  2. Click Add Hotel.

  3. Enter Hotel Name, Hotel Code, Country, and Timezone.

  4. Choose a Product tier:

    • AVA for standard AVA tracking.
    • Free TM30 only for hotels tracked separately from AVA trials.

  5. Click Create Hotel.

    ✓ The selected product tier is saved with the hotel.

If you are not a superadmin, ask your Vouch admin to create the hotel for you.

Change a Hotel's Product Tier​

Use Free TM30 only when the hotel needs free TM30 reporting classification. This selection does not change billing or feature access.

  1. Go to Superadmin → Hotels.

  2. Open the hotel actions menu.

  3. Select Edit Hotel.

  4. Set Product tier to Free TM30 only or AVA.

  5. Save the hotel.

    ✓ The hotel keeps its other settings while the product tier changes.

Existing TM30 hotels are not reclassified automatically. Edit each hotel and select Free TM30 only when needed.

TM30 signup

The public AVA signup page keeps its existing AVA plans. Use the Superadmin selector or your approved TM30 signup flow for this classification.

Deleting a Hotel​

If you need to remove a hotel:

  1. Go to Superadmin → Hotels.
  2. Open the hotel actions menu.
  3. Click Delete and confirm the prompt.
Before You Delete

Deleting a hotel revokes hotel access and stops billing. AVA keeps records for audit and cleanup.

Step 2: Configure the New Hotel​

After creation, switch into the hotel and set up:

  1. PMS Connection - See PMS Connection Guide
  2. Room Access - See Room Access Options
  3. Check-In Settings - Configure in Settings → Check-In

Each hotel has its own settings. Changes to one don’t affect others.

Step 3: Switch Between Hotels​

You can switch hotels from the sidebar or universal search.

  1. Press Cmd+K on Mac, or Ctrl+K on Windows/Linux. You can also click Search in the top bar.
  2. Press Tab to open Hotels, or choose Switch hotel….
  3. Search and select a hotel or organisation.
  4. Press Enter.

The app refreshes with that hotel’s data. The Hotels list groups properties by organisation and marks the current hotel.

You can still use the Hotel Switcher in the top-left of the sidebar.

Note: The switcher appears when you have more than one hotel, or organization access for one hotel.

If a linked hotel no longer exists, AVA skips it and keeps valid hotels available.

Staff Access Across Hotels (Organization context)​

To give staff access to multiple hotels:

  1. Switch to your Organization context using the Hotel Switcher.
  2. Open Account Management from the left sidebar.
  3. (If the staff member already has a Streamliner username) Select Invite User and send them hotel or organization access.
  4. Select the staff member and click Manage Permissions.
  5. Assign Organization access (all hotels) or add Hotel access entries with roles.
  6. Click Save.

To restrict staff to a single hotel, assign only one hotel in their access list.

Reports Across Hotels​

Reports are scoped to the current hotel. To view another hotel’s data:

  1. Switch to that hotel using the Hotel Switcher.
  2. Run the report again.

Things to Know​

Separate Settings​

Each hotel has separate:

  • PMS connections
  • Room configuration
  • Check-in rules
  • Guest data

Shared Access​

These are shared across hotels:

  • Staff accounts (with organization or multi-hotel access)
  • Your login credentials (context controls what you see)

Troubleshooting​

I can’t see the hotel switcher​

  • You may only have direct access to one hotel.
  • Your account may not be on V4 authentication.
  • You might lack organization access for your hotel.

Ask your admin to grant organization access or confirm V4 auth is enabled.

I can’t switch to another hotel​

  • Ensure you have access to that hotel in Account Management.
  • Open universal search and select Hotels to view your available properties.
  • If a deleted hotel was linked to your account, AVA skips that hotel automatically.
  • If the switch fails, the hotel switcher stays open and your current hotel remains active.
  • Read the error shown in the switcher, then retry after confirming your access or connection.
  • If access still fails, contact support.

Wrong hotel data is showing​

  • Check the current hotel name in the switcher and switch again if needed.

The product tier is incorrect​

What you see: A hotel has the wrong Product tier in Superadmin.

Fix:

  1. Open Superadmin → Hotels.

  2. Select Edit Hotel from the hotel actions menu.

  3. Choose the correct Product tier.

  4. Save the hotel.

    ✓ The updated classification applies to future tracker reporting.

If the tier still looks wrong, refresh the page and contact support.

Still Stuck?​

Contact support at success@vouch-technologies.com.