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Multi-Property Setup

Manage multiple hotels from a single AVA Streamliner account.

When to Use This​

Use multi-property setup if you:

  • Manage more than one hotel
  • Need staff to work across hotels
  • Want centralized account and permission management

Time Required: 15-20 minutes per hotel (after it is created)

Requirements​

  • V4 authentication is required for hotel switching.
  • To manage access across hotels, you need organization context permissions.

Step 1: Create a New Hotel (Superadmin only)​

If you are a superadmin:

  1. Go to Superadmin → Hotels.
  2. Click Add Hotel.
  3. Enter Hotel Name, Hotel Code, Country, and Timezone.
  4. Click Create Hotel.

If you are not a superadmin, ask your Vouch admin to create the hotel for you.

Step 2: Configure the New Hotel​

After creation, switch into the hotel and set up:

  1. PMS Connection - See PMS Connection Guide
  2. Room Access - See Room Access Options
  3. Check-In Settings - Configure in Settings → Check-In

Each hotel has its own settings. Changes to one don’t affect others.

Step 3: Switch Between Hotels​

  1. Use the Hotel Switcher in the top-left of the sidebar.
  2. Search and select a hotel (or organization) from the list.
  3. The app refreshes with that hotel’s data.

Note: The switcher appears when you have more than one hotel, or when you have organization access for a single hotel.

Staff Access Across Hotels (Organization context)​

To give staff access to multiple hotels:

  1. Switch to your Organization context using the Hotel Switcher.
  2. Open Account Management from the left sidebar.
  3. Select the staff member and click Manage Permissions.
  4. Assign Organization access (all hotels) or add Hotel access entries with roles.
  5. Click Save.

To restrict staff to a single hotel, assign only one hotel in their access list.

Reports Across Hotels​

Reports are scoped to the current hotel. To view another hotel’s data:

  1. Switch to that hotel using the Hotel Switcher.
  2. Run the report again.

Things to Know​

Separate Settings​

Each hotel has separate:

  • PMS connections
  • Room configuration
  • Check-in rules
  • Guest data

Shared Access​

These are shared across hotels:

  • Staff accounts (with organization or multi-hotel access)
  • Your login credentials (context controls what you see)

Troubleshooting​

I can’t see the hotel switcher​

  • You may only have direct access to one hotel.
  • Your account may not be on V4 authentication.
  • You might lack organization access for your hotel.

Ask your admin to grant organization access or confirm V4 auth is enabled.

I can’t switch to another hotel​

  • Ensure you have access to that hotel in Account Management.
  • If access still fails, contact support.

Wrong hotel data is showing​

  • Check the current hotel name in the switcher and switch again if needed.

Need Help?​

Contact support at success@vouch-technologies.com.