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Set Up Your Check-In Branding

Quick Setup

This usually takes 5-10 minutes. You can still finish with manual uploads if analysis fails.

Use this page to match the check-in flow to your hotel's brand.

Where to Find It​

Settings → Customizations → Branding

What You Can Set​

SettingWhat it controlsBest for
Hotel LogoAppears above the welcome message on the check-in home screenShowing your main brand mark
Failure IllustrationAppears when a check-in error happensBranded error screens
Background ImageAppears behind the main check-in pagesAdding hotel imagery to the flow
Primary ColorTop bar and primary brand surfacesMatching your header color
Secondary ColorCTA accents, focus states, and secondary surfacesMatching buttons and highlights
Website AnalysisSuggests colors and a logo from a public hotel pageQuick setup from an existing website
Screenshot AnalysisSuggests colors and can crop a likely logo from a screenshotWhen the website is blocked
Public Pages Only

Website analysis only works on public pages. Private or internal URLs are blocked.

Set Up Your Branding​

  1. Go to Settings → Customizations → Branding.

  2. Choose Website or Screenshot.

  3. For Website, paste a public hotel webpage URL.

  4. Click Analyze Website.

  5. Review the suggested colors and logo.

    ✓ You should see a preview before anything changes.

  6. Click Apply Suggestions.

  7. Update any fields you still want to change.

  8. For Screenshot, upload an image file.

  9. Review the preview, then click Apply Colors or Use Extracted Logo.

  10. Click Save Branding.

Manual Uploads​

  • Click Upload Logo to replace the suggested logo with your own file.
  • Click Upload Failure Illustration to customize the error image.
  • Click Upload Background Image to place a custom image behind check-in pages.
  • Supported formats are PNG, JPEG, GIF, WebP, AVIF, and SVG.
  • Files must be smaller than 5MB.
  • Check-in v3 adds a readability overlay on background images.
  • Use a busy image only if it still keeps text easy to read.

What You See → Fix​

Website analysis is blocked​

What you see: "That website blocked automated access."

Fix:

  1. Try the hotel homepage or another public marketing page.
  2. Switch to Screenshot analysis.
  3. Upload your logo manually if needed.

No logo suggestion appears​

What you see: The preview shows colors, but no logo.

Fix:

  1. Apply the color suggestions.
  2. Upload your own logo with Upload Logo.
  3. Try a screenshot if the website has a visible logo.

The imported logo looks soft​

What you see: The suggested logo preview looks blurry or imperfect.

Fix:

  1. Keep the suggested colors if they still match your brand.
  2. Replace the logo with a manual upload.
  3. Use a higher-quality source image if you have one.

The background looks too dark​

What you see: Your uploaded background image looks muted behind the page content.

Fix:

  1. This is expected in check-in v3.
  2. The overlay keeps text readable on top of the image.
  3. Use a lighter image if the page feels too dim.

The background image is missing​

What you see: The check-in page still shows the default background.

Fix:

  1. Go to Settings → Customizations → Branding.
  2. Upload the image again with Upload Background Image.
  3. Click Save Branding.
  4. Refresh the check-in page after saving.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • Automated analysis fails on multiple public pages.
  • You cannot save branding after uploading images.
  • Your background image never appears after saving.
  • The check-in screen still shows the old logo after saving.

Helpful to include:

  • The website URL or screenshot you tried.
  • The exact message you saw.
  • A screenshot of the branding section.