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App Reloads or Shows a Blank Screen

Quick Setup

Most reload or blank screen issues resolve in under 2 minutes after a refresh and cache clear.

This guide helps you recover when AVA keeps reloading or shows a blank screen after an update.

Quick Reference​

What you seeWhy it happensDo this
Blank screen after loginYour browser is still using old filesRefresh and reopen the app
Page reloads once after loginThe app is updating to new filesWait for the reload to finish
Buttons do not respondPart of the page did not loadRefresh and clear cache

Quick Recovery Steps​

  1. Wait 10 seconds to see if the app reloads on its own.
  2. Select the browser Refresh button.
  3. If the screen stays blank, close the tab and open the app again.
  4. If the issue repeats, wait one minute and try again.

✅ In most cases, the app loads normally after these steps.

Detailed Fix Steps​

Step 1: Refresh the page​

  1. Select the browser Refresh button.
  2. Wait for the page to finish loading.

✅ You should see the dashboard or your last page.

Step 2: Clear old files (browser cache)​

Use these steps only if refresh does not work.

  1. Open your browser settings.
  2. Go to Privacy or History.
  3. Clear Cached images and files.
  4. Reload the app.

✅ The app should load the latest version.

Step 3: Try a new tab​

  1. Open a new tab.
  2. Enter the AVA web address.
  3. Sign in again if needed.

✅ A new tab often loads clean files.

Common Scenarios​

Scenario 1: The app keeps reloading

  • Wait one minute before retrying.
  • Then refresh once.

✅ The app prevents repeated reloads within one minute.

Scenario 2: The screen is blank only on one device

  • Clear the browser cache on that device.
  • Try a different browser if possible.

✅ This points to old files stored on that device.

Troubleshooting​

Page keeps reloading​

What you see: The page reloads more than once.

Fix:

  1. Wait one minute.
  2. Refresh the page once.
  3. Clear cached files if it repeats.

Blank screen after login​

What you see: A white or empty page.

Fix:

  1. Refresh the page.
  2. Open the app in a new tab.
  3. Clear cached files if needed.

Buttons do not work​

What you see: Clicks do nothing.

Fix:

  1. Refresh the page.
  2. Sign out and sign back in.
  3. Try a different browser.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ The app is still blank after 10 minutes
  • ❌ The app reloads every time you sign in
  • ❌ Multiple staff see the same issue

Helpful to include:

  • Time the issue started
  • Browser name and version
  • Screenshot of the blank screen