跳到主要内容

Settings Not Saving After Switching Hotels

Quick Setup

Refresh the Settings page. Then try Save again. This takes about 1 minute.

This guide helps you fix settings saves that fail after you switch hotels or use an old browser tab.

Quick Reference​

What you seeWhy it happensDo this
"Hotel context changed. Refresh settings or switch back before saving."You switched hotels after loading the pageRefresh and save again
"Switching hotel context. Please wait and try again."AVA is still switching hotel contextWait, then save
"Hotel context mismatch. Please refresh the page and try again."The page is using an old hotel sessionRefresh and save again
"Merchant ID mismatch: your current hotel context does not match..."You changed hotels in another tabRefresh and confirm the hotel
"No hotel context available. Please log in again."Your session is missing hotel accessLog out and back in

Step-by-Step Fix​

  1. Look at the top bar. Confirm you are in the correct hotel.

  2. Go to Settings → Essentials.

  3. Refresh the page once.

  4. Make your change again.

  5. Click Save.

    ✓ You should see "Settings saved successfully"

Why this happens

AVA blocks the save to prevent writing settings to the wrong hotel.

Troubleshooting​

Settings revert after you click Save​

What you see: You click Save, but the old values come back.

Fix:

  1. Refresh the page.
  2. Make the change again.
  3. Click Save.

"Hotel context mismatch" message​

What you see: "Hotel context mismatch. Please refresh the page and try again."

Fix:

  1. Refresh the page.
  2. Confirm the correct hotel is selected in the top bar.
  3. Make the change again, then click Save.

"Merchant ID mismatch" message​

What you see: "Merchant ID mismatch: your current hotel context does not match..."

Fix:

  1. Refresh the page.
  2. Confirm you are in the correct hotel.
  3. Try saving again.

Wait, then save​

Use this if you see "Switching hotel context. Please wait and try again."

  1. Wait for the hotel switch to finish.
  2. Confirm the hotel name in the top bar.
  3. Try Save again.

Log out and back in​

Use this if you see "No hotel context available. Please log in again."

  1. Click your profile menu.
  2. Click Logout.
  3. Close the browser.
  4. Open AVA and sign in again.
  5. Return to Settings and try saving again.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ The message returns after refresh and login
  • ❌ It happens for multiple staff on the same hotel
  • ❌ You cannot tell which hotel is currently selected

Helpful to include:

  • Screenshot of the error message
  • Which hotel you were editing
  • The exact time it happened