Skip to main content

Keycard Room Mapping

Quick Setup

Enable mapping, pick a PMS room, then enter the encoder room name. This takes about 5 minutes.

This guide helps you map PMS rooms to the exact room names used by your encoder system.

Quick reference​

TaskWhat it doesWhere you click
Enable mappingTurns mapping on/offKeycard Encoder Room Mapping → Enabled/Disabled
Select a roomChoose a PMS room to mapPMS Rooms list
Enter encoder nameSaves the exact encoder room nameEncoder Room Name field
Edit or removeUpdates or deletes a mappingEdit or Remove icons

Where to find it​

Settings → Room Access → Keycard Encoder Room Mapping

Requires keycard:mapping permission and Key Card Encoding (Kiosk) as the room access method.

Step 1: Enable room mapping​

  1. Open Keycard Encoder Room Mapping.

  2. Toggle Enabled.

    ✓ The room list becomes available.

Step 2: Select a PMS room​

  1. Use Search rooms... if needed.

  2. Click a room from the PMS Rooms list.

    ✓ The right panel shows Encoder Mapping for: [Room Name].

Step 3: Enter the encoder room name​

  1. In Encoder Room Name, enter the exact name used by your encoder (for example, 101 or SUITE-A).

  2. Optional: add a Description.

  3. Click Save Mapping.

    ✓ The room shows as Mapped in the list.

Step 4: Edit or remove a mapping​

  1. Select a mapped room.
  2. Click Edit to update the encoder name, or Remove to delete it.

Troubleshooting​

Room mapping is disabled​

What you see: The room list is greyed out.

Fix: Toggle Enabled at the top of the page.

No rooms appear​

What you see: The list is empty.

Fix: Confirm PMS rooms load in AVA and refresh the page.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Mappings save but do not take effect
  • ❌ Rooms never load in the mapping list

Helpful to include:

  • Screenshot of the mapping page
  • Encoder vendor and model
  • Time the issue started