Locker Systems Overview
Quick Setup
Enable locker pickup, set your locker type, then configure the grid. Plan about 15 minutes.
This guide explains locker-based key pickup and links to setup steps.
Quick reference
| Task | What it does | Where you go |
|---|---|---|
| Enable locker method | Turns on locker pickup | Settings → Room Access → Locker / Kiosk Pickup |
| Configure lockers | Sets grid layout, numbers, and codes | Set Up Locker Systems |
| Customize instructions | Updates guest-facing messages | Locker Guest Instructions |
| Fix issues | Resolves locker errors | Locker Troubleshooting |
Where to find it
Settings → Room Access → Locker / Kiosk PickupHow locker pickup works
- AVA assigns a locker (automatically or by staff).
- A locker code is generated.
- The guest enters the code and retrieves the key.
- The locker re-locks for the next guest.
Stay dates remain calendar dates
AVA preserves PMS arrival and departure dates as property calendar dates. It applies your hotel's timezone when it creates the locker access window. This keeps checkout-day access aligned with the reservation.
Before you start
- Locker hardware is installed and powered
- Staff has a plan for key placement
- Locker area is accessible to guests
Next steps
Still Stuck?
Contact success@vouch-technologies.com if:
- ❌ Locker setup blocks check-ins for more than 30 minutes
- ❌ Guests cannot open lockers after setup
Helpful to include:
- Locker system type
- Screenshot of Room Access settings
- Time the issue started