Keycard Encoders Overview
Quick Setup
Choose your encoder type, connect it, then run a test card. Plan about 15 minutes.
This guide explains keycard encoding in AVA and links to setup steps.
Quick reference
| Task | What it does | Where you go |
|---|---|---|
| Select encoder type | Picks your lock system | Settings → Room Access → Key Card Encoding (Kiosk) |
| Choose connection method | Direct vs. Windows Agent | Set Up Keycard Encoders |
| Configure encoder | Adds server, PMS, or device details | Set Up Keycard Encoders |
| Map room names (optional) | Align PMS rooms to encoder names | Keycard Room Mapping |
| Customize instructions | Updates guest-facing messages | Keycard Guest Instructions |
| Fix issues | Resolves encoder errors | Keycard Encoder Troubleshooting |
Where to find it
Settings → Room Access → Key Card Encoding (Kiosk)How keycard encoding works
- AVA confirms the guest’s room assignment.
- The kiosk or desk encoder writes the room key.
- The guest receives a physical keycard.
Supported encoder types
- Saflok (Assa Abloy)
- Be-Tech encoder workstations
- GreatLocks servers
- PMS-integrated encoders (requires active PMS integration)
Before you start
- Encoder hardware is installed and powered
- Encoder software or drivers are set up
- Network access is available from kiosk or desk
- PMS integration is active (if using PMS encoders)
Next steps
- Set Up Keycard Encoders
- Keycard Room Mapping
- Keycard Guest Instructions
- Keycard Encoder Troubleshooting
Still Stuck?
Contact success@vouch-technologies.com if:
- ❌ You are unsure which encoder type to select
- ❌ Encoders are offline after setup
- ❌ Keys cannot be encoded for any room
Helpful to include:
- Encoder type (Saflok, Be-Tech, GreatLocks, or PMS)
- Screenshot of the Keycard Encoder Settings section
- Time the issue started