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TTLock Setup

Quick Setup

Connect your TTLock account, then run a test PIN. Plan about 10 minutes.

This guide helps you connect AVA to TTLock smart locks.

Quick reference​

SettingWhat it controlsWhere you set it
PIN Code Expiration TimeWhen codes expire on checkout dayRoom Access → Smart Lock (PIN)
Random Custom PIN Length4–8 digit PIN lengthRoom Access → Smart Lock (PIN)
TTLock AccountVendor connection for code generationTTLock Integration section

Where to find it​

Settings → Room Access → Smart Lock Vendor → TTLock

Before you start​

  • TTLock locks are installed on guest rooms
  • You have a TTLock hotel or developer account
  • Locks are visible in the TTLock app

Step 1: Select smart lock method​

  1. Go to Settings → Room Access.
  2. Select Smart Lock (PIN) as the room access method.
  3. Click Save.

Step 2: Choose TTLock vendor​

  1. In Smart Lock Vendor, select TTLock.
  2. Confirm the TTLock settings appear.

Step 3: Configure PIN settings​

  1. Set PIN Code Expiration Time (default: 11:00 AM).
  2. Select Random Custom PIN Length (4–8 digits).

Step 4: Connect your TTLock account​

  1. Scroll to TTLock Integration.

  2. Enter your TTLock Username and TTLock Password.

  3. Click Connect TTLock Account.

    ✓ You see a green checkmark and "TTLock Account Linked".

Step 5: Test a PIN​

  1. Go to Smart Lock Setup.

  2. Select a room and click Test PIN Generation.

    ✓ A test PIN appears within 10 seconds.

Available PIN lengths​

DigitsSecurity level
4Basic
5Standard
6Recommended
7High
8Maximum

Troubleshooting​

"Account Not Linked" warning​

What you see: A red status icon after saving credentials.

Fix:

  1. Re-enter your TTLock username and password.
  2. Confirm the account is active in the TTLock app.
  3. Click Connect TTLock Account again.

"Connection Failed" error​

What you see: Connection error message.

Fix:

  1. Check your username and password (case-sensitive).
  2. Reset your TTLock password if needed.
  3. Try again after 30 seconds.

PINs not generating​

What you see: PIN generation fails for rooms.

Fix:

  1. Confirm the account is linked.
  2. Verify locks are online in TTLock.
  3. Check room-to-lock mapping in AVA.

Security considerations​

TTLock credentials

AVA stores your TTLock credentials to generate PINs. Use a dedicated TTLock account if possible.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Connection fails with correct credentials
  • ❌ PIN tests fail for all rooms
  • ❌ Locks never appear in AVA

Helpful to include:

  • TTLock account email
  • Screenshot of the integration section
  • Time the issue started