Skip to main content

Turn AI Replies On or Off in Live Chat

Quick Setup

Select a conversation, then use the AI replies switch. This takes under 1 minute.

This guide helps you control AI replies for a single guest conversation in Live Chat.

Go to: Live Chat

Quick Reference​

SettingWhat it controlsWhere you see it
AI repliesTurns AI replies on or off for the selected guestLive Chat → Conversation header
Status tagShows AI state: On, Off, or DisabledLive Chat → Conversation header

Plan Access​

  • Live Chat is available on paid plans.
  • If your plan does not include Live Chat, you see an upgrade screen.

To upgrade, go to Settings → Billing.

Turn AI replies on or off​

  1. Go to Live Chat.

  2. Select a guest conversation.

  3. Find AI replies in the conversation header.

  4. Toggle AI replies on or off.

    ✓ The status tag updates to On or Off.

AI replies toggle showing disabled state with helper text

What the status tag means​

  • On: AI replies are enabled for this guest.
  • Off: AI replies are paused for this guest.
  • Disabled: AI replies are unavailable for this chat mode.

Troubleshooting​

AI replies shows "Disabled"​

What you see: The toggle is disabled and the status tag says "Disabled."

Fix:

  1. Go to Chatbot Setup → Widget & Access → Chat mode.
  2. Select Hybrid (AI + live chat).
  3. Refresh Live Chat.

Live Chat is disabled (AI-only mode)​

What you see: A screen that says "Live Chat is disabled (AI-only mode)."

Fix:

  1. Go to Chatbot Setup → Widget & Access → Chat mode.
  2. Select Live chat only or Hybrid (AI + live chat).
  3. Return to Live Chat.

Status does not change after toggling​

What you see: The status tag stays the same after you switch AI replies.

Fix:

  1. Wait 5 seconds and try again.
  2. Refresh Live Chat and repeat the toggle.
  3. If it still fails, contact support.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ AI replies stay disabled after settings are enabled
  • ❌ The status tag never changes
  • ❌ You cannot respond to guests for more than 10 minutes

Helpful to include:

  • Screenshot of the conversation header
  • Guest name or conversation ID
  • Time the issue started