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Audit Trail

Quick Setup

Open View Details on Status or Live to see the full event timeline with timestamps.

This guide explains how to read the audit trail inside Command Center.

Go to: Main Menu → Command Center

Quick Reference​

ItemWhat you seeUse it for
Event nameThe step that ran (for example, Document Upload or Checkout)Identify where a guest stopped
Status badgeSuccess or error codeSpot failures quickly
TimestampWhen the step ranBuild a timeline of activity
Show DetailsInput/output payloadsShare with support for deeper troubleshooting

Plan Access & Limits​

  • Free-tier accounts can open View Details only for the latest 20 logs.
  • The audit trail is available inside View Details. Older history requires a paid plan.

Upgrade in Settings → Billing & Subscription.

Open the audit trail​

  1. Go to Command Center.

  2. Select Status or Live.

  3. Choose a reservation and select View Details (latest 20 logs on the free tier).

  4. Scroll to Detailed Event Log.

    ✓ You see each step with a timestamp and status.

Looking for guest documents?

The audit trail sits inside the Reservation Details panel. See Reservation Details for the full summary and document view.

Read common event details​

  • Queue Reason / Queued appears when a step is waiting in a queue.
  • Room Access Error shows a code, message, and fallback instructions.
  • Facial Verification Results show the similarity score and pass/fail state.

Expand event payloads​

  1. Select Show Details on an event.

  2. Review Input and Output.

    ✓ Use this data when reporting issues to support.

Troubleshooting​

No events are listed​

What you see: "No detailed events recorded."

Fix:

  1. Confirm the reservation has started check-in or check-out.
  2. Refresh the page and reopen View Details.
  3. Check the Status tab for recent activity.

Event shows an error​

What you see: Red status badges or "ERROR".

Fix:

  1. Note the event name and timestamp.
  2. Look for Room Access Error or Queue Reason notes.
  3. Share the event details with support if the guest cannot continue.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ The event log is empty for active reservations
  • ❌ Errors repeat across multiple guests
  • ❌ You need help interpreting event payloads

Helpful to include:

  • Reservation confirmation number
  • Event name and timestamp
  • Screenshot of the error panel