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Audit Trail

Quick Setup

Open View Details on Status or Live to see the full event timeline with timestamps.

This guide explains how to read the audit trail inside Check-In/Out Logs.

Go to: Main Menu → Check-In/Out Logs

Quick Reference​

ItemWhat you seeUse it for
Event nameThe step that ran (for example, Document Upload or Checkout)Identify where a guest stopped
Status badgeSuccess or error codeSpot failures quickly
TimestampWhen the step ranBuild a timeline of activity
Show DetailsInput/output payloadsShare with support for deeper troubleshooting

Open the audit trail​

  1. Go to Check-In/Out Logs.

  2. Select Status or Live.

  3. Choose a reservation and select View Details.

  4. Scroll to Detailed Event Log.

    ✓ You see each step with a timestamp and status.

Looking for guest documents?

The audit trail sits inside the Reservation Details panel. See Reservation Details for the full summary and document view.

Read common event details​

  • Queue Reason / Queued appears when a step is waiting in a queue.
  • Room Access Error shows a code, message, and fallback instructions.
  • Facial Verification Results show the similarity score and pass/fail state.

Expand event payloads​

  1. Select Show Details on an event.

  2. Review Input and Output.

    ✓ Use this data when reporting issues to support.

Troubleshooting​

No events are listed​

What you see: "No detailed events recorded."

Fix:

  1. Confirm the reservation has started check-in or check-out.
  2. Refresh the page and reopen View Details.
  3. Check the Status tab for recent activity.

Event shows an error​

What you see: Red status badges or "ERROR".

Fix:

  1. Note the event name and timestamp.
  2. Look for Room Access Error or Queue Reason notes.
  3. Share the event details with support if the guest cannot continue.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ The event log is empty for active reservations
  • ❌ Errors repeat across multiple guests
  • ❌ You need help interpreting event payloads

Helpful to include:

  • Reservation confirmation number
  • Event name and timestamp
  • Screenshot of the error panel