Document Checks

Quick Setup

Review these settings in about 3 minutes. Start with authenticity, then set name matching mode.

This guide helps you control how AVA validates guest documents and reservation name matches.

Quick Reference

Setting	What It Controls	Guest Impact
Enable Document Authenticity Check	Detects tampered or risky document uploads	Failed checks block upload and route to staff
Document Name Matching Mode	How strictly reservation names must match document names	Stricter modes block more mismatches
Document Number Warning	Advisory format and check-digit validation	Shows warning only, does not block check-in

Document Authenticity Check

When enabled, AVA verifies authenticity signals from uploaded IDs.

If a document fails, AVA blocks the upload. Guests must rescan or complete check-in with staff.

Where to Find It

Settings → Security → General Settings → Enable Document Authenticity Check

Tips

• Ask guests to scan a physical ID, not a phone photo.
• Avoid glare and low light when scanning.

Document Name Matching Policy

Use this setting to control name mismatch strictness between reservation and legal document.

Where to Find It

Settings → Security → General Settings → Document Name Matching

Mode Guide

Mode	Best For	What Happens
Strict	High compliance environments	Requires stronger match and blocks more abbreviations
Balanced	Most hotels (recommended)	Allows common abbreviations with safety guards
Lenient	Properties with frequent abbreviated bookings	Allows more abbreviations and variants
Custom	Properties with specific legal policies	Lets you tune threshold and abbreviation rules

Policy choice

If your property sees frequent false mismatches, start with Balanced before using Lenient.

Document Number Warnings (Advisory)

Quick Check

Document number warnings never block check-in.

Different from name mismatch

If check-in is blocked by a name mismatch, use Check-In Blocked by Name Mismatch.

Different from name mismatch

If check-in is blocked because the reservation name does not match the guest's legal document name, use Check-In Blocked by Name Mismatch.

Where You See It

1. Go to Check-ins.
2. Open a reservation and select a guest.
3. In Guest Information, click Fill after upload.

Warnings appear under Document Number.

Why You Might See a Warning

• Number format does not match country and document type rules.
• MRZ check-digit validation fails.

What to Do

1. Compare the entered number with the physical ID.
2. Correct typos and save.
3. If it still matches the ID, continue per your local policy.

Supported Countries and Document Types

This list shows where AVA validates document number format.

See the supported countries list

Country (ISO-3)	Identity card	Passport	Driving license
Argentina (ARG)	✅	❌	❌
Australia (AUS)	❌	✅	✅
Austria (AUT)	✅	❌	❌
Belgium (BEL)	✅	❌	❌
Brazil (BRA)	✅	❌	❌
Canada (CAN)	✅	✅	❌
Chile (CHL)	✅	❌	❌
China (CHN)	✅	✅	❌
Colombia (COL)	✅	❌	❌
Denmark (DNK)	✅	❌	❌
Egypt (EGY)	✅	❌	❌
Finland (FIN)	✅	❌	❌
France (FRA)	✅	✅	❌
Germany (DEU)	✅	✅	❌
Greece (GRC)	✅	❌	❌
Hong Kong (HKG)	✅	✅	❌
India (IND)	✅	✅	❌
Indonesia (IDN)	✅	✅	❌
Ireland (IRL)	✅	❌	❌
Israel (ISR)	✅	✅	❌
Italy (ITA)	✅	✅	❌
Japan (JPN)	✅	✅	❌
Jordan (JOR)	✅	❌	❌
Kenya (KEN)	✅	❌	❌
Kuwait (KWT)	✅	❌	❌
Malaysia (MYS)	✅	✅	❌
Mexico (MEX)	✅	❌	❌
Netherlands (NLD)	✅	✅	❌
New Zealand (NZL)	❌	❌	✅
Nigeria (NGA)	✅	❌	❌
Oman (OMN)	✅	❌	❌
Pakistan (PAK)	✅	❌	❌
Philippines (PHL)	✅	✅	❌
Poland (POL)	✅	❌	❌
Portugal (PRT)	✅	❌	❌
Romania (ROU)	✅	❌	❌
Saudi Arabia (SAU)	✅	❌	❌
Singapore (SGP)	✅	✅	❌
South Africa (ZAF)	✅	❌	❌
South Korea (KOR)	✅	✅	❌
Spain (ESP)	✅	✅	❌
Sri Lanka (LKA)	✅	❌	❌
Sweden (SWE)	✅	✅	❌
Switzerland (CHE)	✅	✅	❌
Taiwan (TWN)	✅	✅	❌
Thailand (THA)	✅	✅	❌
Turkey (TUR)	✅	❌	❌
United Arab Emirates (ARE)	✅	✅	❌
United Kingdom (GBR)	✅	✅	❌
United States of America (USA)	✅	✅	❌
Viet Nam (VNM)	✅	✅	❌

Country not listed?

You can still accept the document number. AVA just skips format warnings.

Troubleshooting

Too many guests are blocked by name mismatch

What you see: Legitimate guests are routed to staff.

Fix:

1. Review your Document Name Matching mode.
2. Move from Strict to Balanced if needed.
3. Save settings and test with a known reservation.

Name mismatch is not blocked when expected

What you see: Guests pass with names you expect to fail.

Fix:

1. Switch mode to Strict.
2. Save and run another test check-in.
3. If needed, use Custom and raise thresholds.

Still Stuck?

Contact success@vouch-technologies.com if:

• ❌ Document authenticity checks fail for clean scans
• ❌ Name matching behavior does not follow your selected mode
• ❌ Security settings do not save after retry

Helpful to include:

• Screenshot of your Security settings
• One reservation example and timestamp
• PMS provider and property name

Related Guides

• Accepted Travel Documents
• Check-In
• Check-In Blocked by Name Mismatch
• Facial Verification
• Check-In