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Control ID Scan for Self Check-In

Quick Setup

Keep ID Scan on for stronger identity checks. Turn it off only if your workflow needs full confirmation lookup first.

This guide helps you control whether guests must scan an ID before reservation lookup in Self Check-In.

Quick Reference​

SettingWhat It ControlsGuest Impact
ID ScanRequires ID scan before lookup in Self Check-InGuests start with document scan when on
Quick Lookup with Last 4 DigitsLets guests search with last 4 charactersAutomatically turns off when ID Scan is off
Facial VerificationCompares selfie to ID documentUnavailable when ID Scan is off

Where to Find It​

Settings → Security → General Settings

Turn ID Scan On​

  1. Go to Settings → Security → General Settings.

  2. Find ID Scan.

  3. Turn ID Scan on.

  4. Click Save General Settings.

    ✓ Guests must scan an ID before lookup in Self Check-In.

Turn ID Scan Off​

  1. Go to Settings → Security → General Settings.

  2. Find ID Scan.

  3. Turn ID Scan off.

  4. Click Save General Settings.

    ✓ Guests must enter the full confirmation number to start Self Check-In.

Dependency change

When ID Scan is off, Quick Lookup with Last 4 Digits is forced off and Facial Verification stays unavailable.

What Changes After You Save​

  • ID Scan on:
    • Guests start with document scan.
    • You can use Quick Lookup with Last 4 Digits.
    • You can enable Facial Verification.
  • ID Scan off:
    • Guests start with full confirmation number lookup.
    • Quick Lookup with Last 4 Digits is disabled.
    • Facial Verification controls are read-only.

Troubleshooting​

Last-4 lookup toggle is disabled​

What you see: You cannot edit Quick Lookup with Last 4 Digits.

Fix:

  1. Turn ID Scan on.
  2. Click Save General Settings.
  3. Reopen the section and edit Quick Lookup with Last 4 Digits.

Facial verification controls are read-only​

What you see: Facial verification mode and thresholds are disabled.

Fix:

  1. Turn ID Scan on.
  2. Click Save General Settings.
  3. Go to Facial Verification and enable it again if needed.

Guests still start with full confirmation number​

What you see: Self Check-In starts with full confirmation lookup.

Fix:

  1. Confirm ID Scan is on.
  2. Click Save General Settings.
  3. Start a new Self Check-In session and test again.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ ID Scan changes do not apply after saving
  • ❌ Last-4 lookup stays disabled after enabling ID Scan
  • ❌ Facial verification does not re-enable with ID Scan on

Helpful to include:

  • Screenshot of General Settings
  • Screenshot of Facial Verification
  • Time the issue started