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Allow Last-4 Confirmation Lookup

Quick Setup

Turn this on to let guests find reservations faster in Self Check-In. This takes about 1 minute.

This guide helps you let guests search with only the last 4 characters of a confirmation number.

Go to: Settings → Security → General Settings

Quick Reference​

SettingWhat It ControlsWhen to Use It
Quick Lookup with Last 4 DigitsAllows last-4 search in Self Check-InGuests struggle with long confirmation numbers
Save General SettingsSaves your changeAfter you update the toggle

Turn On Last-4 Lookup​

  1. Go to Settings → Security → General Settings

  2. Find Quick Lookup with Last 4 Digits

  3. Toggle it On

    ✓ Guests can search using the last 4 characters during Self Check-In.

  4. Click Save General Settings

    ✓ A success message appears.

Turn Off Last-4 Lookup​

  1. Go to Settings → Security → General Settings

  2. Find Quick Lookup with Last 4 Digits

  3. Toggle it Off

  4. Click Save General Settings

    ✓ Guests must enter the full confirmation number.

How It Works​

  • This setting applies only to Self Check-In.
  • Guests can enter the last 4 characters of the confirmation number.
  • If more than one reservation matches, the guest must enter the full number.
Default setting

This toggle is on by default for new properties.

Troubleshooting​

Guests still have to enter the full number​

What you see: Guests are prompted for the full confirmation number.

Fix:

  1. Check if multiple reservations share the same last 4 characters
  2. Ask the guest to enter the full confirmation number

Guests cannot find a reservation with last 4 characters​

What you see: Search shows no results.

Fix:

  1. Confirm Quick Lookup with Last 4 Digits is on
  2. Confirm the guest is using the Self Check-In link
  3. Ask the guest to try the full confirmation number

Staff search behavior is unchanged​

What you see: Staff search still requires the full confirmation number.

Fix:

This is expected. Last-4 lookup applies only to Self Check-In.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Guests still cannot find reservations after using the full number
  • ❌ The toggle does not save after multiple tries
  • ❌ You see error messages after saving

Helpful to include:

  • Screenshot of the General Settings section
  • The confirmation number pattern (mask the full number)
  • Time the issue started