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Facial Verification Settings

Facial verification compares the guest's selfie with their ID photo to confirm identity. Facial verification is required for all guests.

Where to Find It​

Settings → Security → Facial Verification

Guest & Staff Impact​

  • Guests: Stricter thresholds reduce fraud but can increase interruptions if the match fails.
  • Staff: Clear thresholds and alerts help you size the review workload and respond quickly.

Verification Modes​

Binary (Pass/Fail)​

  • Threshold: Set one confidence score (recommended starting point: 60).
  • Outcome:
    • Score ≥ threshold: Pass ✅ (Guest proceeds)
    • Score < threshold: Fail ❌ (Guest is directed to the front desk)
  • Upper threshold: Auto-pass (recommended 60-70)
  • Lower threshold: Auto-fail (recommended 30-40)
  • Uncertain range: Scores between thresholds; the guest proceeds and staff receive an alert to review.
  • Email alerts: Optional emails sent when results are uncertain.

Configuration Guide​

  1. Choose Binary or Three-State mode.
  2. Adjust the thresholds.
  3. (Three-State) Turn on Email Alerts for Uncertain Results and add recipients.

Practical Examples​

ScoreBinary (60)Three-State (30/60)
85✅ Pass✅ Pass
45❌ Fail⚠️ Uncertain (staff alert)
15❌ Fail❌ Fail

Best Practices​

  • Lighting: Place kiosks in well-lit areas to improve match quality.
  • Calibration: Start with the suggested thresholds and tune based on false rejects.
  • Staff training: Define a fast review workflow for uncertain results.