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Control Facial Verification During Check-In

Quick Setup

Turn Enable Facial Verification on or off first. Then set thresholds only if it is enabled. This takes about 2 minutes.

This guide helps you control facial checks, choose a mode, and tune thresholds for your hotel workflow.

Quick Reference​

SettingWhat It ControlsOutcome
ID ScanControls whether facial checks can runMust stay on to use facial verification
Enable Facial VerificationTurns facial checks on or offGuests must verify identity when enabled
Binary ModeOne pass/fail thresholdFaster decisions, less staff review
Three-State ModePass, uncertain, fail thresholdsStaff can review uncertain matches
Email AlertsSends alerts for uncertain resultsTeam gets notified to review cases

Where to Find It​

Settings → Security → Facial Verification

Set Up Facial Verification​

  1. Open Settings → Security → Facial Verification.

  2. In General Settings, confirm ID Scan is on.

  3. Choose Enable Facial Verification.

  4. If enabled, choose Binary or Three-State.

  5. Set thresholds:

    • Binary: one threshold.
    • Three-State: upper and lower thresholds.

  6. If using three-state mode, enable Email Alerts and add recipients.

  7. Click Save.

    ✓ You should see a success message.

When disabled

Threshold and mode fields remain visible but read-only until you enable facial verification again.

Mode Guide​

Binary (Pass/Fail)​

  • Use one threshold.
  • Score above threshold passes.
  • Score below threshold fails.
  • Use upper and lower thresholds.
  • Score above upper threshold passes.
  • Score below lower threshold fails.
  • Score between thresholds is uncertain and triggers staff review.

Troubleshooting​

Threshold controls are grayed out​

What you see: Mode and threshold fields are not editable.

Fix:

  1. Turn on Enable Facial Verification.
  2. Click Save.
  3. Reopen the section if needed.

Facial verification toggle is disabled​

What you see: You cannot turn on Enable Facial Verification.

Fix:

  1. Go to General Settings.
  2. Turn ID Scan on.
  3. Click Save General Settings.
  4. Return to Facial Verification and enable it.

Save fails with threshold error​

What you see: You cannot save threshold values.

Fix:

  1. Keep each value between 0 and 100.
  2. In three-state mode, set upper threshold above lower threshold.
  3. Save again.

No uncertain-result email alerts​

What you see: Staff do not receive email alerts.

Fix:

  1. Confirm Three-State mode is selected.
  2. Confirm Email Alerts is enabled.
  3. Confirm recipient email addresses are valid.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Save keeps failing after all checks
  • ❌ Alerts do not send for uncertain results
  • ❌ Guests cannot continue after valid matches

Helpful to include:

  • Screenshot of your settings
  • Current threshold values
  • Exact error text