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Review Reservation Details

Quick Setup

Select View Details on any reservation to see the full summary, guest documents, and event timeline. Most reviews take 2-3 minutes.

This guide helps you understand a check-in or check-out when a guest is stuck or missing documents.

Go to: Main Menu → Check-In/Out Logs

Quick Reference​

SectionWhat it showsUse it for
Reservation SummaryGuest name, confirmation number, room, stay dates, last eventGet context fast
Guest InformationGuest list, contact info, nationality, document typeConfirm who checked in
Document thumbnailsID/passport, registration card, selfieView or download files
Detailed Event LogStep-by-step events with status badges and timestampsFind where the flow stalled
Show DetailsInput/output payloadsShare exact errors with support

Open the reservation details panel​

  1. Open Check-In/Out Logs and stay on Status or Live.

  2. Select View Details on the reservation you want to inspect.

  3. If the reservation has multiple rooms, choose a room tab.

    ✓ The Reservation Details panel opens for that room.

Read the reservation summary​

Review these fields at the top of the panel:

  • Guest
  • Confirmation #
  • Room Number and Room Type
  • Overall Status
  • Stay Dates
  • Last Event

Use this summary to confirm you are viewing the correct room and stay dates.

Review guest information and documents​

  1. In Guest Information, find the guest you are helping.

  2. Check Email, Phone, Nationality, and Document Type.

  3. Select a document thumbnail to open it.

    ✓ The viewer opens with Download and Open in new tab.

Document warning labels

You may see "Passport/ID upload failed" or "Passport/ID extraction failed." These point to capture or OCR issues.

Generate a registration card (if available)​

If you see Generate Registration Card Disclaimer or Regenerate Registration Card Disclaimer:

  1. Select the button.
  2. Wait for the document to finish generating.
  3. Open the new registration card from the thumbnail.
Registration card timing

The button appears only when the arrival date is today or earlier.

Use the detailed event log​

  1. Scroll to Detailed Event Log.

  2. Review the status badge and timestamp on each event.

  3. Select Show Details to view Input and Output.

    ✓ Use the payloads when you report issues to support.

Common event cues​

  • Queue Reason / Queued means the step is waiting. Details explain why.
  • Room Access Error shows a code, message, and fallback instructions.
  • Early Check-in appears when a guest tries to check in too soon.
  • Facial Verification Results show similarity score, thresholds, provider, and liveness.

Troubleshooting​

Reservation Details does not load​

What you see: "Error Loading Details" or a blank panel.

Fix:

  1. Refresh the page and reopen View Details.
  2. Try another reservation to confirm logs are loading.
  3. Check your internet connection.

Registration card button is missing​

What you see: No Generate Registration Card Disclaimer button.

Fix:

  1. Confirm the arrival date is today or earlier.
  2. Refresh the page and reopen View Details.
  3. Contact support if the button still does not appear.

Registration card will not generate​

What you see: An error after selecting Generate Registration Card Disclaimer.

Fix:

  1. Confirm the arrival date is today or earlier.
  2. Ask the guest to complete their signature if missing.
  3. Select Generate Registration Card Disclaimer again.

Event list is empty​

What you see: "No detailed events recorded."

Fix:

  1. Confirm the guest started check-in or check-out.
  2. Wait 1-2 minutes and refresh the page.
  3. Check the Status tab for recent activity.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Reservation Details never load after multiple refreshes
  • ❌ Registration card generation repeatedly fails
  • ❌ Event errors block guests from completing check-in/out

Helpful to include:

  • Confirmation number and room number
  • Time the issue occurred
  • Screenshot of the Reservation Details panel