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Compliance Reports

Quick Setup

Open Reports, pick the report type, and click Generate. Most hotels complete setup in under 5 minutes.

This guide helps you run compliance reports and send them to the right recipients.

Go to: Reports

Plan Access​

  • Compliance reports require a paid plan.
  • Free-tier accounts see an upgrade prompt instead of report pages.

To upgrade, go to Settings → Billing & Subscription.

Quick Reference​

Report typeUse it forWhere to manage it
Thailand Immigration (TM30/RR4)Government reporting for Thailand propertiesReports → Thailand Immigration Reports
Other compliance reportsLocal requirements or auditsReports

If You Use Thailand Immigration Reports​

Before running TM30 or RR4, confirm these settings on Reports → Thailand Immigration Reports:

  1. Email Recipients are correct.
  2. Schedule Time matches your filing workflow.
  3. Guest Source Mode matches your operation model.
Midnight behavior reminder

In Thailand reports, AVA uses the AVA check-in timestamp when it exists. In include mode, missing timestamps only include guests when PMS already marks the reservation as checked in.

Generate a Report​

  1. Go to Reports.
  2. Select the report you need.
  3. Fill required settings if prompted.
  4. Click Generate Report.

✓ AVA sends the report to saved recipients.

Troubleshooting​

Report page is locked​

What you see: Upgrade prompt instead of report page.

Fix:

  1. Upgrade in Settings → Billing & Subscription.
  2. Refresh the report page.

Report does not send​

What you see: No email arrives, or generation fails.

Fix:

  1. Confirm the report is enabled.
  2. Check recipient email addresses.
  3. Try manual generation again.

Thailand report includes or excludes an unexpected guest​

What you see: Guest list does not match expectation around midnight.

Fix:

  1. Check Guest Source Mode in Thailand report settings.
  2. Review AVA check-in timestamp for that guest.
  3. In include mode, confirm PMS reservation status is already checked in when timestamp is missing.
  4. Re-run report after confirming status and timestamp availability.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Reports fail after repeated retries
  • ❌ Email delivery fails for enabled reports
  • ❌ Thailand guest inclusion logic remains unclear after checking settings

Helpful to include:

  • Report type
  • Time of attempt
  • Screenshot of settings
  • Example reservation affected