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Connect eZee PMS

Quick Setup

Connection usually takes 2 minutes. You just need your Hotel Code and Auth Code from eZee support.

Streamliner connects directly with eZee (Absolute / Centrix) to sync reservations, guest details, and room status in real-time.

Quick Reference​

SettingDescription
Hotel CodeYour property's unique ID in eZee
Auth CodeSecret API key for authentication (write-only)
Demo ModeToggles between sandbox and live environments

1. Prepare Your Credentials​

Before connecting, ensure you have:

  • Hotel Code: Found in your eZee dashboard
  • Auth Code: A specialized API secret (request this from eZee or Vouch support)
  • Base URL (Optional): Only needed if you use a custom eZee endpoint

2. Activate the Connection​

  1. Go to Settings → Essentials → PMS Integration

  2. Under Select PMS Provider, click the eZee card

  3. ✓ The eZee card shows as selected

  4. Enter your credentials:

    • Hotel Code: e.g., EZ1234
    • Auth Code: Enter your secret key
    • Base URL: Leave empty for standard cloud (default)

  5. Ensure Demo Mode is OFF for live operations

  6. Click Save

    ✓ Status should update to "Connected"

Security Note

After saving, your Auth Code will be masked as *****. This is normal. To change it, simply overwrite the field with a new code.

Features​

Connecting eZee enables:

  • Automatic Reservation Sync: Bookings appear in Streamliner immediately
  • Guest Profile Updates: Check-in data flows back to the PMS
  • Room Status Sync: Housekeeping updates (Clean/Dirty) reflect in eZee

Troubleshooting​

"Invalid Credentials" Error​

What you see: Error message when saving or syncing fails immediately.

Fix:

  1. Check that Hotel Code matches exactly
  2. Re-enter the Auth Code (it may have been rotated)
  3. Ensure no trailing spaces were pasted

Connection Successful but No Reservations​

What you see: "Connected" status but the reservation list is empty.

Check:

  • Demo Mode is turned OFF
  • You have valid arrivals for today/tomorrow in eZee
  • Wait 15 minutes for the initial sync cycle to complete

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Sync remains empty after 30 minutes
  • ❌ Auth Code is rejected repeatedly

Helpful to include:

  • Your Hotel Code
  • Screenshot of the error message
  • Time the issue started