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Mews PMS Integration

Connect AVA to Mews to sync reservations and guest details. This guide shows you how to find your Access Token and complete the connection.

Where to Find It​

Settings → Essentials → Property Management System (PMS) Integration

Before You Start​

You'll need:

  • Access to the Mews admin area
  • The Access Token / Token ID for the AVA integration
  • Admin permission to update PMS settings in AVA
info

If you don't have the Access Token, contact your Mews admin or AVA support.

How to Get Your Mews Access Token​

Follow these steps in Mews:

  1. Log in to Mews PMS

  2. Click Marketplace in the sidebar

    Mews Marketplace Search

  3. Click My Subscriptions

    Mews Subscriptions

  4. Find Vouch AVA Front Desk Agent

  5. Click Edit

  6. Open the Access Token section

  7. Copy the Token ID

    Mews Access Token

tip

Paste the token into AVA right away so you don't lose it.

Configuration Steps​

Step 1: Select Mews​

  1. Go to Settings → Essentials → PMS Integration
  2. Click the Mews card
  3. The Mews configuration form appears

Step 2: Enter Access Token​

  1. Paste the Token ID from Mews into the Access Token field
  2. The token is hidden after save for security

Step 3: Save​

  1. Click Save at the bottom of the page
  2. Look for the success message
  3. The Access Token field shows a placeholder to protect the secret

What Happens After Connection​

  • ✅ AVA starts using Mews data for reservations and guest details
  • ✅ The Access Token field shows masked characters
  • ✅ Use Edit Token if you need to update the token later

Guest & Staff Impact​

  • Guest forms adapt to Mews rules. Required fields and hidden fields change based on Mews configuration, so guests only see what is needed.
  • Reservation lookup uses Mews. If Mews is not configured, the guest lookup step will fail.

Troubleshooting​

"Access Token is required" Error​

  1. Paste the Token ID from Mews
  2. Click Save again
  3. The error disappears once saved

Token Saved But No Data Syncing​

  1. Wait 10-15 minutes for the first sync
  2. Refresh the page and confirm Mews is still selected
  3. Ask your Mews admin to confirm the AVA subscription is active
  4. Contact AVA support if the issue continues

You See "DEV MODE" and Extra Fields​

This appears in test environments only. Don't edit those fields unless support asks you to.

Verification Checklist​

  • Mews is selected in Select PMS Provider
  • Access Token is entered and saved without errors
  • The Access Token field shows masked characters after refresh
  • Reservations begin syncing from Mews

Need Help?​