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Payments

Use Streamliner to confirm payment status during check-in and follow your hotel policy for deposits or full payment.

How payment collection works​

  • Payments are controlled by your payment gateway settings.
  • Your hotel can collect a deposit, full payment, or both.
  • If payment collection is off, check-in will not ask for payment.

Before you collect a payment​

  1. Confirm the reservation balance in your PMS or guest folio.
  2. Check which payment method is required for this reservation.
  3. Make sure your payment gateway is connected in Settings.

If payment is blocked​

  • Verify the payment gateway is connected and active.
  • Confirm the hotel policy for deposits or full payment.
  • Ask an admin to review Settings -> Essentials -> Payment Gateway if needed.

See Settings -> Payment Settings to configure the gateway and collection rules.